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2 Messages

Sun, Nov 4, 2018 11:45 PM

Can't login to manage account - stuck on passthrough



I am having an issue where no matter which browser I use (I've tried Chrome, Firefox and Edge) I can not login to my account. The screen just get's stuck on "Please give us a moment. We're almost there!"


It seems something is most definitely broken. I have cleared cache and everything else I can think of.


Brand User

Community Support


144.6K Messages

2 years ago

Hello @cdogmx
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member


3 Messages

a year ago

I'm having the same issue with my account. It's stuck on "Please give us a moment. We're almost there!" I can sign in on my phone with no problem.

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