New Member
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4 Messages
Can't download McAfee software - Mac Can't log into McAfee site
Tried to update McAfee software. Just installed MacOS 10.15 - Catalina.
Logged into AT&T, clicked on download McAfee - but McAfee site doesn't recognize my userid. I created a new userid on McAfee site (probably shouldn't have done that but...) , but then it doesn't recognize I'm coming from AT&T. I also tried the att.net userid - that didn't work either.
BlueWaveEd
New Member
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31 Messages
2 years ago
Get in a very long line of users with same issue. Many tickets open and escalated. AT&T says working on. Resolution date/time unknown.
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edbaas
New Member
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4 Messages
2 years ago
thanks for the response. I think this is somewhat different as McAfee didn't recognize I'm coming from AT&T. But ya, lots of frustrated users.
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BlueWaveEd
New Member
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31 Messages
2 years ago
That is the problem. McAfee doesn't recognize any of us coming from AT&T and throws up the pay us wall.
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ATTHelp
Community Support
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215K Messages
2 years ago
Hi @edbaas, we are here to address your McAfee download concerns.
We are aware of the issue with McAfee Internet Security Suite and our technicians are working on a solutions. We will keep you updated on the progress.
Thank you for your patience.
If you have any additional concerns, please feel free to reach out to us.
Thank you for contacting us on AT&T Community Forums!
Lafayette, AT&T Community Specialist
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JefferMC
ACE - Expert
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32.3K Messages
2 years ago
Please see merged thread:
https://forums.att.com/conversations/att-internet-equipment/unable-to-install-at-t-internet-security-suite/60c841ba96d975337b033d03
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