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Zach71's profile



4 Messages

Wed, Sep 25, 2019 10:28 AM

Can't complete the copyright tutorial. Error message.

I'm trying to complete the Copyright Alert Program tutorial but, everytime I click on it, it says: "We're Sorry. We cannot process your request at this time."  I already tried using different browsers, deleting my cookies & restarting my pc.  What can I do to fix this? 


Community Support


204.1K Messages

3 years ago

Hi @Zach71!

Thank you for reaching out to us here, we'd love to help you get the needed help with the copyright infringement! What device are you using? What error message are you getting?

To get started, we suggest that you clear cache on your device, reset your browser(use another browser) and also reboot your computer or device to see if that helps!

You can view this great article on Things to know about Copyright Alert Program. We're here if you need anything else!


Yetty, AT&T Community Specialist

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