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New Member

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3 Messages

Wed, Dec 22, 2021 11:08 PM

Can't access copyright tutorial

I just got  a copyright infringement notice today telling me I needed to take a tutorial. I got  a similar notice 2 months ago (trust me, the guilty party is being punished & I've locked out her internet access) & I'm having the same issue I had then. When I go to the tutorial page & click the tab for the tutorial, it asks me to log in. When I do, i get an error message: server error. Nothing I try fixes this. Clearing my caches, cookies, etc. Turning power off /on, using different browsers, different devices, & so many other things. Last time I spent weeks, hours & hours on the phone w/ techs trying to fix it with no luck. They finally gave up & told me I'd gone above  & beyond trying to comply.  Here we go again!  Please help!  I'm at my wits end!

ATTHelp

Community Support

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204.2K Messages

1 year ago

Hey there @Dreamkat, we want to help.

 

Let’s meet in a Direct Message to discuss/regarding “reiterate understanding of issue”. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums)

 

CalebP, AT&T Community Specialist 

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