Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
J

New Member

 • 

11 Messages

Tue, May 18, 2021 4:31 AM

Can't access copyright infringement tutorial

when trying to access the Copyright Infringement Tutorial using my ATT login and Password I get the following message: https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=error&errorCode=902   

Something's gone wrong Let's try this again.  If you were using an app, close this page. Otherwise, start over.  I've asked this question on this forum multiple times and I've even called 1-800-288-2020 with no help.  I've cleared cache, tried to access with multiple different browsers, tried to access with my Android phone, and even went to the local library to use their computer and network.  Still get the same error message.  I can access my ATT account with my ATT login and Password.  why can't I access the Tutorial?

Is there anyone at ATT I can talk to to get some help with this issue.  The latest letter I received says they will reduce my internet access if I do not take the Tutorial.  

New Member

 • 

4 Messages

1年前

Hi..Try this. Click the blue button link, AT&T emailed you, that says "Complete Tutorial", once  you reach the "Copyright Infringement tutorial" page, instead of clicking "Take the tutorial" go to the "Videos" option, on the bottom ribbon, and watch the video. After that, just log into your account, from that same page.

I hope it works

Good luck

New Member

 • 

10 Messages

6分前

I had trouble with this as well.

What worked for me was creating the complementary AT&T email that ends with att.net and log in using that rather than a third party email address. After that you should be able to complete the tutorial.

New Member

 • 

1 Message

6分前

I've been trying for days and always get "Server Error - Service not available"  Have tried with both my account email and I signed up for an att.net email - same thing happens.

New Member

 • 

2 Messages

5分前

I got the same error "Server Error - Service not available". Anyone knows about the solution? I have tried clear browsing history, cache, cookies, etc., but no luck. Changed multiple devices still no luck. Att you need to fix this issue.

New Member

 • 

2 Messages

2分前

I am required to do the copyright infringement tutorial by 8/7. I have tried different browsers, clearing cache and cookies, using my android phone. Nothing works. I keep getting a server error try again later message. This has gone on for nearly a week. Please help!

Kevin

tonydi

ACE - Guru

 • 

7.3K Messages

2分前

Wow, it's an epidemic today.

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.