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J

New Member

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11 Messages

Tue, May 18, 2021 4:31 AM

Can't access copyright infringement tutorial

when trying to access the Copyright Infringement Tutorial using my ATT login and Password I get the following message: https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=error&errorCode=902   

Something's gone wrong Let's try this again.  If you were using an app, close this page. Otherwise, start over.  I've asked this question on this forum multiple times and I've even called 1-800-288-2020 with no help.  I've cleared cache, tried to access with multiple different browsers, tried to access with my Android phone, and even went to the local library to use their computer and network.  Still get the same error message.  I can access my ATT account with my ATT login and Password.  why can't I access the Tutorial?

Is there anyone at ATT I can talk to to get some help with this issue.  The latest letter I received says they will reduce my internet access if I do not take the Tutorial.  

Accepted Solution

Official Solution

ATTTimCS

Employee

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345 Messages

1 عام مضت

Hello Community,

Update:  Thank you for bringing this to our attention.  This issue is now resolved, and you should be able to login without issue at this time.

Thanks

Tim, AT&T Community Specialist

(edited)

New Member

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2 Messages

1 عام مضت

Hello I can’t access the tutorial! It keep saying try again please assist!!!

Note: This comment was created from a merged conversation originally titled Copyright tutorial
ATTHelp

Community Support

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199.9K Messages

Let's get that tutorial working, @giovannacrtr!

 

Have you tried using it in a different browser?

 

You may also want to try the following troubleshooting steps:

  1. Clear your cache and cookie
  2. Reboot your computer
  3. Make sure that your flash player is up-to-date

Let us know if that helps!

 

Raiden, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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11 Messages

1 عام مضت

Unable to access ATT Copyright Infringement Tutorial.  I have cleared Cache, used different browsers, tried to access from laptop, pc, android cell phone, local library computer and still get this message  "Something's gone wrong Let's try this again.  If you were using an app, close this page. Otherwise, start over"  Spent an hour with ATT support at 1 800 288 2020 and they were not able to resolve access to the tutorial issue. 

Note: This comment was created from a merged conversation originally titled Copyright Infringement Tutorial Access
ATTHelp

Community Support

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199.9K Messages

Hi @jimb0g, We are happy to help with AT&T Internet Copyright Infringement.

 

We recommend you secure your wireless router/gateway by using a password to prevent others from using your High Speed Internet Service.

 

Acknowledgment of this alert simply confirms that you've received the notice and that you will not illegally share music or movie files over peer to peer networks.

  • IT DOES NOT IMPLY ADMISSION OF WRONGDOING.

To login/ address the copyright infringement

  • You will want to logon to complete the mitigation tutorial with the primary AT&T Internet member ID for account (same one used to pay bill) with the infringement and complete all steps requested to mitigate this issue.

Let us know if you have any questions.

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

 

 

 

(edited)

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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11 Messages

That was no help.  Did you read my question?  I can't access the Tutorial using my ATT login and password, the same one I use to access my account and pay my bill.

New Member

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11 Messages

Tried a password update.  Still no access to the Tutorial. 

New Member

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2 Messages

1 عام مضت

When trying to access the webpage listed in our letter, I keep getting the same response (see below).  I have cleared all cache and cookies, have tried on google, firefox, etc.  and receive the same response.

Something's gone wrong

Let's try this again.
If you were using an app, close this page. Otherwise, start over.
Note: This comment was created from a merged conversation originally titled Copyright infringement
ATTHelp

Community Support

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199.9K Messages

Hi, @tlmcburton, we're happy to help.

 

Try visiting the direct page to the Copyright Alert Program.

 

Click on the tab with the graduation cap titled Tutorial, then click Take the Tutorial.

 

At that point, you should be able to sign in. Make sure you're signing in with your AT&T User ID and password.

 

We hope this information helps. If you need further assistance, let us know.

 

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

1 عام مضت

have a note from Att they need to do some totorial until may 24.which i dont now what going on.

Note: This comment was created from a merged conversation originally titled action required
Constructive

Employee

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29.3K Messages

Huh?

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Juniper

ACE - Expert

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30.4K Messages

I think the OP got a Copyright Infringement Alert so now has to take a tutorial. I only keep hearing about AT&T doing this. Are they the only one that has these extra hoops?

Copyright Alert Program (att.net)

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
JefferMC

ACE - Expert

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29.8K Messages

Spectrum and xfinity have pages just like that.  I don't know that they force a login to a tutorial upon a takedown notice.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
ATTHelp

Community Support

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199.9K Messages

1 عام مضت

We're here to help, @jimb0g 

When trying to access the copyright infringement ensure you are using the primary member ID. 

We also recommend resetting your password as this will resync your account. 

Let us know if you have additional questions. 

Deandra, AT&T Community Specialist 

New Member

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11 Messages

1 عام مضت

Tried the password reset and still not access to Tutorial.  Same message SOMETHING WENT WRONG. try again.  This is the same login and password I use to access my att account to pay my bill.

ATTHelp

Community Support

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199.9K Messages

1 عام مضت

@jimb0g

 

We see that you created two different posts about this issue. In the future, please refrain from creating multiple posts on one topic to avoid confusion and make sure we're able to respond to you in a concise manner.

 

Try visiting the direct page to the Copyright Alert Program.

 

Click on the tab with the graduation cap titled Tutorial, then click Take the Tutorial.

 

At that point, you should be able to sign in. Make sure you're signing in with your AT&T User ID and password.

 

Let us know how it went.

 

Aminah, AT&T Community Specialist

New Member

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11 Messages

1 عام مضت

Still have no access to Tutorial.  Same message:   Something's gone wrong Let's try this again.  If you were using an app, close this page. Otherwise, start over.  Is my AT&T User ID and password the one I access my account to pay my bill and access my email?

ATTHelp

Community Support

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199.9K Messages

1 عام مضت

@jimb0g

 

Try following the troubleshooting steps in our Copyright Alert Program article. Go to the section titled Troubleshoot Mitigation Tutorial page issues.

 

Let us know if it helped or not.

 

Aminah, AT&T Community Specialist

(edited)

New Member

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11 Messages

1 عام مضت

Spent 2 hours with 1-800-288-2020 technician who was unable to resolve the issue.  Hope you have better luck.

Teacher

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26 Messages

1 عام مضت

having the same issue here for something nobody in my house downloaded (it's just my husband and I).  Our network is secure, so aside from that making no sense, it's frustrating to not be able to access the tutorial when apparently our ability to use our internet is on the line.

New Member

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1 Message

1 عام مضت

Hi, is there an update for this ??..I have tried all mentioned above and still cannot access this tutorials.

New Member

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4 Messages

1 عام مضت

Hi...No other update. I do not know what else to try. It´s very frustrating. Answers from AT&T look like a protocol but no help at all on this issue

Hope somebody who had solved it, can help

New Member

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1 Message

1 عام مضت

no these people from att are just lazy people who can't think for themselves and only know how to just copy and paste the same answer to everyone's questions i have seen. In all honesty that (Edited per community guidelines) because now i have that question too. So why is it that hard for one of your web devs to look at the page and see why its broken? @ATTHelp 

(edited)

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