Can't access copyright infringement tutorial
I received a notice on December 15th 2019 about a Fourth Copyright infringement notice which directed me to take a Copyright Infringement Tutorial by a certain date or my internet would be limited. I followed the link at least a dozen times since that day and either got an error stating that the service was unavailable and my request could not be processed at that time or now saying that my "ID is not Authorized."
My internet is working, but it seems to be throttled severely. I do not download illegal material and am getting frustrated with a non-working link to solve this issue. I see this is a very common problem in the forum. Please advise my next steps to get this resolved.