Can't access CBS via AT&T Internet connection (nothing to do with Direct TV)

Thanks for the help but could you put that in English? I have my desktop computer which is wired (ethernet cable) into the AT&T U-verse router (what I call the wifi box), and my husband's laptop which is on wifi.

There is a box on a bracket outside the house but I have NO clue what that's called or if/how to reset it.

So I really don't know what a "gateway", a "main reciever" or "clients" are.

To be clear I only access CBS through the wifi box, my computer (on ethernet cable) and then through CBS.com

Hello, @udanwudeligv11.

Do you have Fixed Wireless Internet?

We advise you to reset your AT&T U-verse router to refresh the services for the channel that you are watching.

The IP settings can change when the U-verse router is rebooted, and cellular internet runs into trouble with the set location because of the nature of the service.

Let us know if this works.

Marc, AT&T Community specialist

I am having the exact same problem! Fixed wireless internet... was able to watch CBS shows until a week ago, then I started getting the same message that the service is not available where I am. I am also in California, and CBS recognizes my location and local stations, but still says I'm out of the country.

When I connect to CBS using my phones cellular service, also ATT, I am able to watch with no problem. The problem only happens when connected to the fixed wireless service. Tried rebooting the gateway many times, tried uninstalling and reinstalling the CBS app on the tv. Nothing is working. Very frustrated..

Yes, I have Fixed Wireless Internet. We have a new tower in our area, just got it in Dec.

I shut everything down, and then restarted the router, and when it was back, I restarted my computer. It's still showing the error message on CBS.

The CBS customer rep I talked to the 2nd time last night suggested that ATT change my IP address, but yes, it's still giving me the same message.

I called ATT customer service twice last night. The first guy tried all the resets etc. but told me it was a CBS problem. I called CBS and they tried everything they could think of, and said what we tried should have fixed it.

The 2nd time I called ATT the girl with the very heavy accent just kinda blew me off, placating me and telling me to call CBS. She tried to tell me maybe CBS was blocking it in my area so I have my husband checking in town on a non-ATT internet connection to see if it's blocked in town. I HIGHLY doubt it is.

What I find most telling is that it worked for a few weeks/episodes and now I get the error message.

Could this be some sort of problem with the tower or my box outside?

I did find my way to the ATT Gateway page (http://192.168.1.254) but am reticent to mess with anything there without being walked through it with a tech.

I think I'm going to try tech support again during the day.

@Clyde13 I'm wondering if you're in the same area I am...I'm between Redding and Chico and we just got a tower in our rural area about 2 months ago.