Can't access CBS via AT&T Internet connection (nothing to do with Direct TV)
I am aware of the craziness going on with AT&T and CBS but seriously they're blocking it on my internet connection?! (I don't have DirectTV or any other TV box.)
I'm a fairly new "Fixed Cellular Internet" customer (have U-Verse box) and I've been watching CBS free shows for a few weeks, and suddenly they all say "not available in your region". I'm in California, although sometimes websites think I'm in Atlanta, or Tx or AZ... Weirder still my ipad says "Due to licensing restrictions video isn't available for streaming outside your country". That doesn't even make sense.
And every other website and TV channel I access via direct link to their website (like CBS.com)
So I called CBS then ATT, then CBS then ATT... CBS says they have no idea why I'm getting these messages - that the tricks we tried should have resolved it, told me to ask ATT to change my IP address... But ATT says Nope, it's CBS blocking content to my location. I'm IN the US, in California! Last time I checked we were still part of the US. But the argument between the two is well known. I tried to bring it up with CS reps and they avoid the question.
Any suggestions? I'm very happy with ATT service (it beats the heck out of satellite internet) but I'm really irritated that they are blocking a website. What's next, blocking Google or Facebook until I pay?
3 years ago
Let's get you back to watching your favorite shows, @udanwudeligv11.
We advise you to reboot your gateway, and then your main receiver, and then the rest of the clients specifically in that order to power cycle your equipment.
This process will reinitialize the receivers and will resend all authorizations to the channel packages.
Let us know if this works.
Marc, AT&T Community Specialist
6 months ago
What the heck is this all about? I'm watching a local channel (CBS) and suddenly this message pops up "The owner of this content has restricted it's streaming availability" I got this same message when i tried to watch a program i recorded. So much for watching holiday classics on local TV stations. What gives CBS and/or AT&T?! Located in the midwest, Missouri
6 months ago
We're happy to help clear things up, @Jilly1972!
Thank you for taking the time to bring this pop up message to our attention.
Each individual TV network is in control of what you can/cannot stream from their channels. AT&T must abide by rules and protect network rights by airing a TV blackout message. In some cases, blacked out programs are available to view on an alternate channel in your existing TV package.
Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!
Lacey, AT&T Community Specialist