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M

New Member

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5 Messages

Mon, Dec 27, 2021 9:47 PM

Cannot take "Copyright Infringement Tutorial"

When going to the copyright infringement "tutorial" link that is included in the email sent to me from AT&T, and then clicking "Take the tutorial", I get to a login page. After putting in my credentials, I get a message saying "Server Error: Service not available. Please try again later."

I have tried this on multiple browsers (chrome, edge, firefox), cleared the cache and cookies (on all of the browsers), I've also tried this on multiple computers, I've rebooted my gateway, and I am still getting the same result.

I noticed that this is a recurring and ongoing issue that multiple customers have (that we are unable to do the homework that our ISP's assign us)

Since this is a time sensitive issue, and my internet may be limited if this doesn't get working, I think it would make a lot of sense that this would be resolved quickly since this urgency is imposed by AT&T. 

Thank you,

Alex

ATTHelp

Community Support

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203.5K Messages

11 months ago

We can help you with the copyright infringement tutorial, monkeylard.

 

Let's meet in a Direct Message on this. Please check your Direct Message Inbox. It's the chat icon next to the bell icon in the upper right corner of the Forums.

 

Aminah, AT&T Community Specialist

New Member

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2 Messages

11 months ago

Any solution?

ATTHelp

Community Support

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203.5K Messages

11 months ago

Hi there, jennyst2104! We can get this concern resolved for you. 

 

Due to the security of the account, we will be moving this interaction to a Direct Message format. You will notice a chat icon next to a bell icon at the top of the page. Our next message to you will appear there. 

 

Please watch out for that message. 

 

Thank you for reaching out to the AT&T Community Forums.

 

Matthew, AT&T Community Specialist

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