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New Member

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11 Messages

Thu, Apr 9, 2020 1:19 PM

Cannot login to att email account

Had problems yesterday, reset password and all was well. This morning I cannot access email at all. The internet login carries me straight to reset password and never lets me login. This is for a sub account listed under our main account and is critical to our business.

Responses

Accepted Solution

Official Solution

ATTCommunityTeam

Moderator

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956 Messages

1 y ago

All,

We apologize for the difficulties some users experienced, today. We have received confirmation that this issue has been resolved and you should now be able to sign into your email.

If you continue to experience issues logging in, please clear your browser cookies and cache. You may also want to take a look at this Troubleshooting Information from AT&T.

Then, if the issue continues, please let us know.

Thanks,

The AT&T Community Team

(edited)

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

New Member

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7 Messages

This has happened again today to both email addresses I have on the sbcglobal account. I'm not sure why this keeps happening. I see the official response from AT&T above but it still happened today.

New Member

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4 Messages

1 y ago

out of the blue my sbcglobal.net is inaccesible. I have changed the password numerous times to now avail. I have been scrabling around for an hour or so and have never encountered this issue in all the years I have had this email. I am at a loss for where to turn next. God forbid I could find a human on the phone to assist me.

Note: This comment was created from a merged conversation originally titled unable to login in to sbcglobal.net email

New Member

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7 Messages

Hello,

I have had the same issue today and had to change my password 2x also to get into my account. Is there anyone that can assist with this?

New Member

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4 Messages

@dblue106 Turns out all I had to do was close my browser and re-open. I tried using the Firefox browser and my email opened. It then occured to me that I should close my Safari browser and re-open it. I did and it now works. Serious case of over thinking

New Member

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7 Messages

Oh wow okay.. That's so odd though because I've never had to do that before! Why today?

New Member

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4 Messages

that didn't work for me.

New Member

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7 Messages

@vickystow I had to change my password 2x and so far now it's okay.

New Member

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2 Messages

Didn't work for me. No useful contact number, automated "chat" is a joke. This started yesterday. I've changed my password numerous times with no luck. I've NEVER had this kind of problem before.

New Member

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4 Messages

I talked to someone and there is an open incident around this. An issue around the AT&T email servers and Yahoo!. I was able to access my email by creating at secure mail key from myatt and using a mail app.. hope that helps.

New Member

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4 Messages

I finally got into my mail too with a secure mail key. Now that i think about it, I believe i had to do it several years ago too.

New Member

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3 Messages

1 y ago

my email account did not let me log in this morning. Would not recognize my account. I went thru and changed password. Now when I go to in it does not let me enter password but immediately redirects me to the change password site. Is my account hacked? Any ideas?

Note: This comment was created from a merged conversation originally titled Email hacked?

Contributor

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3 Messages

1 y ago

Hey AT&T.....Please fix my email! I know I'm not the only one who can't log in! If you don't want to support sbcglobal email, just let us know and we'll go elsewhere! RANT OVER!

Note: This comment was created from a merged conversation originally titled sbcglobal email

New Member

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4 Messages

I can't log in either.

New Member

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2 Messages

I have also been trying to log in for 2 days. Please send a solution. I cannot log in on any device. And cannot get through to anyone at AT&T.

New Member

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1 Message

Keep having to change password. When I do I hit the "Finish" button and get "Bad Request" NEED TO GET INTO MY EMAIL! Have tried different browsers and computers. Nothing works.

New Member

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1 Message

I am getting the same message too, for two days

New Member

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3 Messages

same here

New Member

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4 Messages

1 y ago

Having the same issues. Tried from other devices - seems to be an ATT issue with their server and cannot get anyone to assist.

New Member

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1 Message

Same here. I cannot access emails, getting rerouted back to password reset

New Member

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3 Messages

Same problem. It started two days ago. I was on the phone for an hour yesterday, and got it fixed. Today, the problem started again.

New Member

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1 Message

Same issues as everyone else. I have tried multiple browsers with the same result. But I can log on to my att.com account wih the credentials just fine so it is not an issue with the account. Seems to be an issue with att.net passing the credentials to yahoo.

New Member

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2 Messages

1 y ago

I cannot access my email acct?

Note: This comment was created from a merged conversation originally titled EMail Acct closed
Constructive

Employee

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19.3K Messages

what has changed since you last logged in? did you respond to an email to upgrade your email?

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

How are you suppose to respond to an email to upgrade when we can't even get in to our email accts????????

New Member

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4 Messages

Hey AT&T - your issues HAVE NOT BEEN FIXED! And being directed to the troubleshoot on your website is a joke! Finally got through your phone tree to technical support - still cannot resolve the issue. I was told by YOUR TECHNICAL SUPPORT to try logging back in 8 hours, I took that as her not knowing how to fix and wanted to end the call. Called back this morning, tried to give the new technical support assistance the Reference ID number from yesterday, STILL CANNOT RESOLVE! I am not the only person who cannot access email. Tech support told me that it seems to be an issue with your third-party and the new switch to "Current." Um, why would you launch a major redirect when it does not work? Frustrated would be an understatement, today. FIX!

(edited)

New Member

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4 Messages

1 y ago

Trying to log in to email. I enter username and password, and it takes me to a "find your password screen" and then reset password, then to "Password Reset Success" screen. Then i hit "Finish" and it takes me to "Bad Request" screen. (I've tried several browsers and devices)

Note: This comment was created from a merged conversation originally titled Log in

New Member

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2 Messages

1 y ago

I log in through yahoo as usual, then it kicks me to the att.com website....from there I cannot get into my email.

Note: This comment was created from a merged conversation originally titled I cannot get in to my bellsouth.net email acount

New Member

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4 Messages

1 y ago

Same issue!

New Member

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9 Messages

1 y ago

This morning I am not able to sign into email from my home computer. I am able to get to my email from the Yahoo mail application I have on my Cell Phone. That tells me that my password should still be good. even if I wanted to reset my password AT&T is not letting me to a site where I can reset it.

Note: This comment was created from a merged conversation originally titled Unable to sign into email this morning

New Member

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4 Messages

1 y ago

I have a @prodigy.net account that is my life line. Today, I can not sign it at all. My sub accounts work, but not my main. I went through the change password proceedure and now all it does it cycle to the change password page. I really need some help as my bills and medicare are tied to this account!

Please help!!

Note: This comment was created from a merged conversation originally titled Can not sign into my e-mail

New Member

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2 Messages

Im having the same problem! I tried to chat with an agent but it says the wait time is long and try again later

New Member

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4 Messages

Yes, I'm freaking out because I have a lot of info in this account!! Good luck to you.

New Member

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5 Messages

My account is .sbcglobal.net.

My cell and ipad can access email but not my desktop. The message is that my password is wrong. I went to bed last night...everything worked. This morning...no.

New Member

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11 Messages

I just got off the phone with att customer service, said that the new system started today to log in "currently by at&t" system is down, system outage.

May be up in 24 hours.

New Member

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11 Messages

I just got off the phone with att customer service, said that the new system started today to log in "currently by at&t" system is down, system outage.

May be up in 24 hours.

New Member

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11 Messages

I just got off the phone with att customer service, said that the new system started today to log in "currently by at&t" system is down, system outage.

May be up in 24 hours.

New Member

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2 Messages

1 y ago

I cannot access my email account and have been locked out. The system isn't registering my recovery options. Help please!

Note: This comment was created from a merged conversation originally titled Can't Access Account

Tutor

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5 Messages

Add me to that list also....

New Member

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5 Messages

1 y ago

Last night everything worked. This morning it does not. My cell iphone and ipad can access my email. My desktops cannot. My desktops begin by usig captcha, and then tell me my passwords are incorrect. I can get my email on my iphone, etc., but the desktops refuse entry. how can I fix this, and why did it happen?

Note: This comment was created from a merged conversation originally titled sbcglobal.net email

New Member

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2 Messages

1 y ago

I can't connect to my yahoo email. every time I try to log on it wants me to reset my password. I reset the password and was able to log on but once again the server asks me to reset the password. can anyone help?

Note: This comment was created from a merged conversation originally titled I cannot connect to my yahoo email

New Member

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2 Messages

1 y ago

Can't receive can't send and won't accept passwords. What's going on 8 hrs with tech yesterday and didn't get it fixed. Like everyone else need our email business, personal and emergencies what are we suppose to do and with what's going on with covid19 you leave us with no email capabilities how are we going to check on family friends our business without email. Don't you think you'd help us and for once fix this problem we've all tried what you suggest It Doesn't Work..

Note: This comment was created from a merged conversation originally titled Can't send or receive emails

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