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gmr2468's profile

New Member

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1 Message

Saturday, June 3rd, 2023 1:26 AM

Cannot log in to AT&T Account

I get the message:
AT&T Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later.

I've cleared the cache.

How do I log in to my account?

Community Support

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232.2K Messages

1 year ago

Hi there, gmr2468. We understand that you are having a problem with logging in to your email account. We can help you with that. 

 

The error that you are getting is saying that we are having a problem with your internet connection. If your internet service is AT&T, one recommendation that we can make is that your AT&T equipment needs to be rebooted.  There are two ways that you reboot the equipment:

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

or you can use the Smart Home Manager: 

  1. Sign in to Smart Home Manager and select Network.
  2. Scroll to and select Home Network Hardware.
  3. Select Wi-Fi Gateway and then Restart.
  4. Select Restart again.

If your internet service is not AT&T, then we still recommend that you reboot your equipment. Rebooting ones equipement clears out any errors that it may be having. 

 

Some other recommendtions are:

  1. Try a different browser in either private or incognito mode. 
  2. See if you can replace the concern on a mobile device, by going to AT&T/Yahoo
  3. Reset your password. This resyncs your account. 

If you have any other questions or you run into any other concerns, please reach out us again, because there is much more that we can do. 

 

Matthew, AT&T Community Specialist

 

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