Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
jewelry's profile

Contributor

 • 

1 Message

Monday, June 3rd, 2019 1:45 PM

Closed

cannot access my att account on my computer

I cannot get into my att account information via my laptop.  When I log in it just says give us a moment we are almost there, but never connects. There is no trouble getting into the account via the app on my cell phone, but sometimes I would like to use the laptop.

Accepted solution

Official solution

Community Support

 • 

232.8K Messages

5 years ago

Hello @jewelry,

 

Thanks for reaching out to the community, we can help to figure out why you're not able to sign in via your laptop.

 

Is the browser you're using to access MyAT&T online up-to date? Have you tried to Clear Browser History, Cookies, and Cache? Access this article for instructions and information on cookies, cache, and more.

 

Reach back and let us know how we can further assist.

 

 

Denise, AT&T Community Specialist

New Member

 • 

1 Message

2 years ago

Has anyone found a solution to this?  I go through this all the time with their representatives an they think its me doing something wrong.

Community Support

 • 

232.8K Messages

2 years ago

We're here to help get you connected to our website, sweetie6116!

 

Just to clarify, did you already try the previous steps for clearing your cache and cookies? This gets rid of any previous data from your browser that could cause a delay in websites to open.

 

Please also try power-cycling your device by turning it off and on. This refreshes it's connection to the network, and will help your device perform better.

 

If you are still experiencing this, please give us more details about what is occurring:

  • Are you seeing an error message on your browser? If so, knowing what exactly you are seeing can help us determine the next troubleshooting step.
  • Which browser are you using, and have you tried switching to a different one? This could let us know if your browser is having issues instead of your network connection.

Let us know if this helps! We hope to hear back from you.

 

Donovan, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.