Contributor
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1 Message
cannot access my att account on my computer
I cannot get into my att account information via my laptop. When I log in it just says give us a moment we are almost there, but never connects. There is no trouble getting into the account via the app on my cell phone, but sometimes I would like to use the laptop.
Accepted Solution
Official Solution
ATTHelp
Community Support
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215.4K Messages
4 years ago
Hello @jewelry,
Thanks for reaching out to the community, we can help to figure out why you're not able to sign in via your laptop.
Is the browser you're using to access MyAT&T online up-to date? Have you tried to Clear Browser History, Cookies, and Cache? Access this article for instructions and information on cookies, cache, and more.
Reach back and let us know how we can further assist.
Denise, AT&T Community Specialist
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sweetie6116
New Member
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1 Message
1 year ago
Has anyone found a solution to this? I go through this all the time with their representatives an they think its me doing something wrong.
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ATTHelp
Community Support
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215.4K Messages
1 year ago
We're here to help get you connected to our website, sweetie6116!
Just to clarify, did you already try the previous steps for clearing your cache and cookies? This gets rid of any previous data from your browser that could cause a delay in websites to open.
Please also try power-cycling your device by turning it off and on. This refreshes it's connection to the network, and will help your device perform better.
If you are still experiencing this, please give us more details about what is occurring:
Let us know if this helps! We hope to hear back from you.
Donovan, AT&T Community Specialist
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