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Contributor

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1 Message

Mon, Jul 1, 2019 3:18 AM

Cancel the internet service

I’m going to move to Japan on 7/20.So I want to cancel the service before that date.Can I ask how to cancel the service and how to return the equipments.

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my thoughts

Employee

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13.9K Messages

6 months ago

To cancel service need to call 800.288.2020 during normal business hours Monday to Friday.

 

Will owefor the current billing cycle at time of cancelling... This info may help to know what date to schedule cancel as if three days into new cycle would owe for the entire 30 days but not using service for 27 of them.

 

Should receive instructionson how to return equipment via UPS or FedEx. Save the tracking information.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

6 months ago

that is not correct i've called that number three times to cancel my service, since it's the only number anyone from att will provide. Operators who answer this number cannot help you with cancellations. they also cannot forward you to the department that can help you. they CAN waste 20-30 minutes of your time before telling you that.

 

att&t employee needs to update you with the correct number.

ACE - Expert

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12.7K Messages

6 months ago

1-800-288-2020 is the Customer Service number.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
_xyzzy_

ACE - Expert

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15K Messages

6 months ago

@kirstin 

As you said that's the only number you should use for cancelling and most everything else.  But you should also say "cancel" as you navigate down the phone tree.  If it works (and it should) you will end up with someone from that department (also referred to as "retentions" which you could specify instead of "cancel").

 

Note, I don't know the exact M-F office hours but I do know they are closed on weekends.

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Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.