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Mon, Jul 1, 2019 3:18 AM

Cancel the internet service

I’m going to move to Japan on 7/20.So I want to cancel the service before that date.Can I ask how to cancel the service and how to return the equipments.




2 Messages

a year ago

that is not correct i've called that number three times to cancel my service, since it's the only number anyone from att will provide. Operators who answer this number cannot help you with cancellations. they also cannot forward you to the department that can help you. they CAN waste 20-30 minutes of your time before telling you that.


att&t employee needs to update you with the correct number.


ACE - Expert


15.9K Messages

a year ago

1-800-288-2020 is the Customer Service number.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.



15K Messages

a year ago


As you said that's the only number you should use for cancelling and most everything else.  But you should also say "cancel" as you navigate down the phone tree.  If it works (and it should) you will end up with someone from that department (also referred to as "retentions" which you could specify instead of "cancel").


Note, I don't know the exact M-F office hours but I do know they are closed on weekends.

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