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Contributor

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3 Messages

Wed, Oct 30, 2019 12:06 PM

Cancel phone and internet service

I need to cancel phone and internet service effective today

 

Responses

Accepted Solution

Official Solution

ACE - Expert

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12.7K Messages

3 months ago

These are customer-to-customer forums.  You will have to call CS 1-800-288-2020

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTCares

Administrator

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107.8K Messages

3 months ago

Hi @Guided1958!

 

Thank you for reaching out to us! We hate to hear you want to cancel your service. Please give us the chance to look into your request and see if we can turn your experience around for good.

To fully assist with this issue further, we will need to look over your account and concern in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!

 

 

Yetty, AT&T Community Specialist

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 months ago

This should have been cancelled on 10/30. I have moved to Colorado. You
don’t offer service here. Please confirm this is cancelled for me.

Maybe a breakdown in communication on your company’s end???

Thank you,

Theresa [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Brand User
ATTCares

Administrator

 • 

107.8K Messages

2 months ago

Hi @Guided1958!

 

Thanks for the update! To fully assist with this issue further, we will need to look over your account and your request in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!

 

 

Yetty, AT&T Community Specialist

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.