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Singels66's profile

Contributor

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1 Message

Thu, Dec 28, 2017 9:20 AM

Can anyone help me with this insane billing fiasco?

“You’ll save tons of money with this bundled account!”, they said. “Your internet will be so much faster!” , they said. Well neither has happened. My WiFi is intermittent at best & my bill has about TRIPLED!!! I thought I’d found resolution with a customer service rep that I thought was sent straight from Heaven! She found all the billing errors, said adjustments would be made, my bill would be $$$ per month & because I’d been so grossly over charged I would also be receiving a gift card. She gave me her name & ID number. Apparently you can’t get a hold of ANYONE who knows ANYTHING let alone a specific employee. Is there some super secret phone number or password or something ? I NEED HELP!!! My AT&T bill had gotten so outrageous , I’m having to choose between utilities or the AT&T bill!! 

Contributor

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1 Message

5 years ago

hey, you need to disconnect att they are full of  it. bad customer service. i just spent an hour trying to pay with my debit card it tells them this is a stolen card which it is not i am dumping this service.

Community Support

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2.7K Messages

5 years ago

Good Day,

 

I apologize about the trouble that you may have encountered with your service billing and I'm happy to help. Please send us a private message with your name, contact number, account number, and your address to @ATTCares. We will investigate and see how we can help with your billing concern.

 

Thank you for being the best part of the community and looking forward to your response.

 

Jared, AT&T Community Specialist

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