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alyqg's profile

New Member


1 Message

Wednesday, November 23rd, 2022 6:50 PM

Buying internet through a representative

I ordered service with an account rep back in October.  They said I needed to pay a down payment of $100 but it would go towards my future bills.  I gave him my card information over the phone.  I got charged my first month.  Do out of office representatives place online orders for clients under "anonymous" and are people who do not work in an AT&T office or call center allowed to take debit card info over the phone?

ACE - Expert


27.8K Messages

1 year ago

What means "account rep"?  Was this in a Sam's, Costco, etc.?  Was this someone who rang your doorbell?  Was this over the phone? 

Former Employee


22.4K Messages

1 year ago

There are many representatives who are not ATT employees including most cellular stores, big box stores, door to door and online websites… they earn a commission selling ATT products. 

This includes running a credit check (SS#), if have no or poor credit would be asked to pay a $100 non refundable credit management fee… refer to the ATT Internet Terms Of Service agreement.

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