Uniquely for you. Preorder the new Google Pixel 6.
LiuRuan's profile

Contributor

 • 

1 Message

Wed, Jul 2, 2014 1:09 PM

Bills wont stop after cancellation.

Hello.

 

Since April 2014, I've call AT&T about an issue about my wireless internet and I thought to ask if there were any promotion going on with the internet. The lady said that the were a promotion with the internet but its bundle with a home phone. I told her that I'll just stick with just the wireless that I've currently got but she went ahead and place in the order for the wireless internet & home phone. I don't need a home phone since I've got a cell phone and I am hardly home.  After realizing that happen, I try calling back to cancel the service and they end up opening a new account for just internet services then few weeks later. I am receiving 2 bills. So, I've call customer services again to cancel the services. They told me to that they would cancel the accounts out and I am still getting 2 bills. Frustrated with the doubling billing for the same wireless internet service and was told that these services were cancelled that the bill shows 'Final bill' which apparently is not a final bill.

 

Need help with cancellation & stop having bills sent to me.

Liu Ruan

 

ATTDmitriyCM

Community Manager

 • 

9.9K Messages

7 y ago

 

Hello @LiuRuan 

 

We can help you with that! I'm sorry you're still having some issues with your account and billing. If you don't mind, please send us a private message by clicking here with your name, phone number, account number and the best time you can be reached.

 

Thank you,

Dmitriy

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.