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Contributor

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1 Message

Fri, May 4, 2018 9:36 AM

Billing

Why did my internet bill go from $30.00 dollars a month to $67.00. Please change it back to $30.00 a month.

Responses

bunskin101

Mentor

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45 Messages

2 years ago

this is a customer to customer forum, we cannot help you

Brand User
ATTHelp

Community Support

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137K Messages

2 years ago

Hi @A16857578,


Thank you for bringing this up to us on the Community Forums.  I am sorry to hear about your billing issues. I wish to be of assistance!


Thank you @my thoughts for your input this is correct when a promotion ends or a contract this can certainly change the bill amount. Since we require account specific information, I will be sending a private message. You can locate this in your Forum’s Inbox. Please be on the lookout for it.


Thank you for your time!


Linda, AT&T Community Specialist

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Contributor

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1 Message

2 years ago

I told my carrier I didn't want Direct tv now. So I thought every thing was good, until Direct Tv. Trying to take 38 dollars out of my account. Put into over draft, not one time but two times trying to take it out.

Contributor

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1 Message

2 years ago

last month I was chatting with Direct TV because I could not log in, after over an hour of trying still was unable to log in. I told the Rep. to just cancel my subscription. They chatted back that they would and they refunded my money.So why did Direct TV Now just draft $37.36 out of my bank account?????

 

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