Leggetb's profile



1 Message

Sat, Sep 14, 2019 3:58 PM

Billing Support

My initial bill at installation was issued on August 12 2019.  I logged on to AT&T and paid that bill by credit card.  The transaction posted to my bank on 8/30/2019 with transaction ID 24692169242100499923268.


Problem 1.  Today is September 14, 2019.  I expected a "paperless bill" on September 12, 2019 which has not been rendered.  The online account shows no balance due and no due date for the next bill.


Problem 2.  Internet useage shows 783.9 of 1024 GB used 29 days left.  I paid first months service on August 12 even though not posted until August 30th.  So Useage data should have reset on August 30th?  Or am I paying a full month and useage is actually for 48 days.


Problem 3.  The ability to enroll in autopay not available until the next bill is rendered.  If the "next bill" will not be rendered until September 30th then I cannot enroll in autopay.  My credit card expires in October.


Problem 4.  I am unable to reach a live person to resolve these problems and obtain critical information regarding account useage and limits.  I understand that actual customer facing support is expensive and AT&T serves a large user base - it is poor practice to NOT have a support mechanism - live, chat, email or large crystal ball - to obtain timely answers.


Your computers are blissfully happy to wreck my credit report or overbill me for agreed useage.  How about some help here.


Community Support


180.2K Messages

2 y ago

Here to help, @Leggetb!

To answer your questions, it can take one to two billing cycles for both the paperless bill, and auto-pay to be available.  

When it comes to your internet usage, we offer 1 Terabyte, or 1024 Gigabytes per month. Since you signed up with us in August, you are currently on a three month grace period in which you are not incurred with any usage overage charges until that period is over.

In short, it is not until the third billing cycle that the monthly usage allowance is exceeded that overage billing occurs.

To get you in contact with a representative, we will be sending you a Private Message (PM) to assist you with your issue. To read your private messages, please click the envelope icon at the top right corner of the page, or click here.

We look forward to hearing from you!

Donovan, AT&T Community Specialist

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