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Ashleytracy85's profile



2 Messages

Saturday, August 5th, 2017 2:24 PM

Billing issue

Our internet was out all of June and after contacting ATT several times to send a new modem, it was never mailed to us. They are trying to charge me $63 for that months internet service, when we never had internet. I have a screenshot saved of an ATT representative telling me in a chat that he will waive that for me. It was never done. I also talked with a phone representative who promised to waive it and it was never done. What do I do now?

Community Support


221.1K Messages

6 years ago

We can reach out to see if we can help in any way possible. Please reply back via private message with the specific situation you are having, your full account number and the best number and best time frame to reach you. We can reach out to see how we may be able to assist you. Thanks Miguel 6am-2pm CST

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