Uniquely for you. Preorder the new Google Pixel 6.
Magus1980's profile

Contributor

 • 

2 Messages

Mon, Apr 15, 2019 6:35 PM

Billing dispute on a DSL modem that I returned few months ago.

Hi, I would like to try get this resolved before it escalates.  Basically, coupel of months ago, my DSL modem got fried by a surge.  I contacted AT&T support service and asked them for a replacement, they said they would bill me $125 and send me another one.  I agreed at first but then changed my mind few days later since I found a cheaper model on Amazon.  I called a CSR and told them I wanted to return the new DSL modem and they said I could just refuse the shipment and I'll get a refund.  I have done that but never got a refund so I tried contacting the CSRs over few months, spent hours on phone being transferred around to different departments that claimed they would get it taken care of but never did.  I decided to file a charge back dispute back in February for $125.  The bank honored it and refunded me around $175.  AT&T have sent me few bills trying to collect on this but since I was just irritated with AT&T at that point so I ignored the bills at first.

 

Anyway, I would like to resolve this and at least pay back a portion of the bill but will not pay $125 for an equipment that I didn't purchase..

Contributor

 • 

2 Messages

3 y ago

Can consider this matter closed and resolved, I called the customer service and a kind CSR finally took care of it and credited me partial refund for the returned modem.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.