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c4clip's profile

2 Messages

Thursday, February 29th, 2024 9:59 PM

Bill

I went through my payments over the past year, and you guys sneakily raised my bill every single month - started at 156.32, then to 160, then 164, then 170, THEN $241. Then I called to complain since we certainly didn't change anything and they lowered to just $203.  I will be having our legal team look into this, but THIS IS RIDICULOUS customer service.  

ACE - Expert

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32.1K Messages

2 months ago

We did not raise your bill. This is a public forum of other customers. For official support you call.

Services normally have a price adjustment once a year. Bill going up every month is not normal. I would review the details of those bills for exactly what was different. Check for any discounts completing, any new charges, as well as making sure it showed the bill was being paid in full and on time (so no past due carying over or late fee charging).

You can share the bill details by screenshot (without personal info of course) and others in the community can help provide guidance.

Be aware before you throw money at your team, you agreed to binding arbitration per the Terms of Service (ToS).

ACE - Expert

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27.7K Messages

2 months ago

Be sure to have your legal team thoroughly review the TERMS OF SERVICE.

(edited)

ACE - Expert

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24.2K Messages

2 months ago

Apparently somebody one, doesn't check their billing on a monthly basis (autopay or not) and two, didn't read and/or understand the ToS.

2 Messages

2 months ago

I have it on auto pay. It was always the same so that is correct. I trusted it was the same. When I was reconciling for my taxes (it’s an investment property) I noticed the significance. I had called when I noticed the large jump. Crazy!

Community Support

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231.5K Messages

2 months ago

Hi @c4clip, we know how important is to have the most accurate help about your billing concerns. Give us a chance to help get this taken care of.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Thank you,

Jasmine, AT&T Community Specialist.

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