Aprilba's profile

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2 Messages

Wed, May 31, 2017 1:48 AM

BILL COMPLAINT/FRAUDULENT ACTIVITY BY AT&T

I called at&t for new service in December. I specifically asked for internet plan that was not anything over 50.00 a month with no overage charges. The rep was quick to get me signed up under these terms. My bill would be 48.27 per month for house phone and internet. I am homelessin a shelter with limited income. All of this I explained to the agent. Well I get my first bil l and its over 200.00. I call and spoke to the billing department and was informed yes you are correct and you shouldn't have been billed for this amount. So he adjusted the charges. Again I received another 200.00 bill, I call and charges adjusted. Well the last time I was told about the Access program for low income and I should apply and any additional charges for past bills would be adjusted also. I was approved last week for Access which is 10.00 a month. Well the new acount was created and my service was disconnected all together. I call to find out why and I'm told I owe over 400.00 because of overage charges. This was the first time I was told about overages after all the calls I have made to AT&T. I was always told My bill was incorrect and The adjustments were made. Every rep was able to see the adjustmensts. Today I was told no more adjustments could be made and I stuck with the 400.00 bill. And that amount would have to be paid before service could be restored. When the whole time I have had service, I have only paid 48.27 a month. I would have canceled my service along time ago if I had known about the overages. But I was told what I was being billed was incoreect. I have been on the phone all today being lied to by reps and being hung up on. I was told a manager would call me within an hour but no one called. They wait until my bill is 400.00 and Im approved for 10.00 a month to disconnect my service and tell me now that the charges are valid. Sounds like fraudulent activity to me. It doesn't take a rocket scientist to see all the errors they have made but they for some reason now refuse to own up to them. I am a single mother of two in transitional housing with limited income and trying to clean up my credit to purchase a home. I dont have the money to pay this bill and can't afford for this to hit my credit. They are also refusing to pull the phone records of my calls which will prove everything I'm saying is true. I would like my bill to be adjusted this last time as I was told by your rep. I will take this situation to the news stations if need be. I can't pay it and can't have it on my credit.

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Tutor

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2 Messages

5 y ago

48.27 is with tax I guess. This is the amount the rep gave me when I called
the first time about incorrect bill. All of that information is irrelevant
because I was told none of that information the many times I called At&t.
All of the set up charges were waived bc I live in a small transitional
community and we can only have at&t dsl internet and no cable. Maybe our
nonprofit organization need to look at other providers for our facilities.
This is in so many ways wrong. Lying to customers is never ok. Pull the
phone logs please.
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