AutoPay isn't ready
My issue is with one of my three accounts that are linked. Unfortunately, I live in an area that ATT is still holding hostage the customers that have no other provider competition other than satellite. I have wireless, internet and TV (DTV) accounts that are linked and use the same payment method via a stored Visa credit card. Recently one accounts (wireless) somehow dropped Autopay while the other two remained active and paid my monthly bills on time. I travel internationally frequently and did not notice the wireless account was past due and received late charges since the bill went unpaid for some time. Once again ATT has claimed the issue was mine somehow and refuses to issue a refund or offer resolution. ATT customer service has provided no help in resolving the issue stating "wait for ~6 weeks" and the issue will resolve itself. I have been paying the bill manually and more than 3 months have gone by with the wireless Autopay issue remaining. I have attempted numerous times to resolve the issue with ATT customer service and normally have to wait and explain in excessive painful detail what the issue is...this is with a less than English fluent foreign call center representative.
So my question is "has anyone had a similar issue that was resolved and what did you do to resolve it?".