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New Member

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5 Messages

Sat, Nov 21, 2020 11:00 PM

Autopay Discount for Internet

ATT provides a $10 discount when using AutoPay.   They give it to the folks with a phone plan on ATT.   My ATT internet bill was ALWAYS MUCH more than what my ATT phone plan.   Therefore, it makes sense that I should get the same on my internet bill.   Does anyone here know the answer because I cannot get through to ATT.   Thks!  

Responses

my thoughts

Employee

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16.5K Messages

7 days ago

The discount is good for the first 12 months only of setting up BUNDLED services with email billing (no mailed billing) and autopay. The discount applies to the internet bill. Pay the normal price for the other bundle service(s).

You have ATT internet and what other ATT service? DirecTv, Uverse IPTV, ATT TV, post paid mobile phone are some possible services.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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44.3K Messages

6 days ago

You may think it makes sense but no, it doesn’t. First off, the autopay discount for wireless is plan specific. Not all wireless plans have an autopay discount. Second, even though they are both owned by ATT, the mobile business and wired internet business are different companies meaning different billing incentives. If I remember correctly, they did briefly offer an autopay discount on internet service. The autopay discount is an incentive to get customers to use autopay. For whatever reason, that is more important to the mobile business than it is to the internet business.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

6 days ago

Thanks for responding.  Maybe someday the offer will reappear to the consumer.  As is everything, there would have to be a payoff for the Internet Dept. to offer an Internet discount.  The payoff is there in the form of staggering long term savings for ATT when more folks sign up for AutoPay.  The policy is shortsighted indeed.   

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