att wireless Website (Requesting a feature)
To the Powers of AT&T... It would be so nice if I could view my purchase history from an AT&T store online rather than make me drive to a store. Today, I needed proof of purchase for some screen protectors that I had purchased. I called 611 to inquire about this information only to be told that I needed to get it from an AT&T store. So rahter than drive to store, I called the store where I had purchased the items to obtain the information over the phone. The Salesperson informed me that they could not disclose any information about my account over the phone. This is so crazy to me. 611 can verify my account credentials over the phone but a store can't? And, I wasn't even asking to change my acouunt info but rather when I purchased the screen protectors. Unable to get this information on attwireless.com, 611, and by phone to the store, I wasted time and gas going to the store for them to print the receipts so that I could go home to register/replace my warranty items. This was so inefficient and could have been easily done if AT&T allowed customers to see their purchase history online under their account even it the transcation took place in a store.