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kl2015's profile

Contributor

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1 Message

Wed, Sep 16, 2015 2:36 AM

AT&T will bill you even if you cancel the installation

I had asked AT&T to come and install internet at my apartment back in August 2014. When the installer came to inspect the telephone system in the building, he said he would have to drill a hole in my window in order to get a wire through from the basement and into my unit. I did not want them to do that, so I cancelled the installation. He had me talk to someone from their HQ to confirm cancellation and then he left without leaving anything behind or giving me any equipment. Later I receieved several bills asking me to pay $214.33 for equipment fees. Since then I have spoken to many of their representatives to clear this issue, and each time they  said they would resolve this matter and yet here we are, a year later and still going. They passed off my bill to a collection agency and I have been harrassed for months now via phone and mail, and each time, I had to call AT&T. This collection agency has been threatening to lower my credit score if I do not pay in full. I spoke with another representative today regarding this and he had assured me, just like others before him, that within 7-10 business days it will be resolved and I'd be cleared of all charges. If my credit score goes down even a single point because of this, Who knows how many people are being swindled into paying for a service or an item they did not receive.

 

[Legal discussions are not permitted per the Guidelines]

ms_unicorn

Former Employee

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4.9K Messages

6 y ago

Hello, @kl2015!

 

Thanks for posting. I'm sorry to hear about everything that's happened since your cancellation! We would appreciate the opportunity to look into this for you, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.

You can expect a reply within two business days via email. In the meantime, feel free to message me with any other questions or cocnerns!

 

-Mariana

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