Tylawrence20's profile

Contributor

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1 Message

Sat, Oct 27, 2018 2:27 PM

AT&T WiFi random disconnects

Hello,

We recently had AT&T WiFi installed on Monday and ever since it will randomly disconnect and we have to wait for it to reconnect. We were hoping it would resolve eventually but it has become  annoying while trying to stream anything. When it cuts out the three lights on the bottom of the modem blink broadband 1, broadband 2 and service. It is only a short period of time befor it re connects but still very inconvenient. The service we have is 20/100 and the modem is the Pace 5268AC. We are hoping not to have to call a tech in due to our work schedules it is hard to get someone out. Any help is appreciated! Thanks! 

ATTHelp

Community Support

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192.1K Messages

4 y ago

Hello @Tylawrence20
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist

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