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Chefchris81's profile



1 Message

Fri, Jun 1, 2018 5:33 PM


I lost my job due to the business closing, bills for behind. Internet got cut off, I paid it the same day, not even 20 mins after it being cut off and was charged a huge reconnect fee. The reconnect fee is more then my monthly bill! I called customer service and the lady on the phone said it wasn’t her problem and they couldnt help me. I’ve never been late or cut off before. 


Community Support


171.7K Messages

3 y ago

Hello @Chefchris81,

It can be concerning getting charged for a reconnect fee. It will be my pleasure to guide you to information about the reconnect fees.  We have a great article about the reconnect/restoral fees. I recommend reading through it!

Have a wonderful day!

Katie, AT&T Community Specialist  

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