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Chefchris81's profile

Contributor

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1 Message

Fri, Jun 1, 2018 5:33 PM

ATT TRASH

I lost my job due to the business closing, bills for behind. Internet got cut off, I paid it the same day, not even 20 mins after it being cut off and was charged a huge reconnect fee. The reconnect fee is more then my monthly bill! I called customer service and the lady on the phone said it wasn’t her problem and they couldnt help me. I’ve never been late or cut off before. 

ATTHelp

Community Support

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171.7K Messages

3 y ago

Hello @Chefchris81,


It can be concerning getting charged for a reconnect fee. It will be my pleasure to guide you to information about the reconnect fees.  We have a great article about the reconnect/restoral fees. I recommend reading through it!


Have a wonderful day!


Katie, AT&T Community Specialist  

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