Contributor
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1 Message
ATT TRASH
I lost my job due to the business closing, bills for behind. Internet got cut off, I paid it the same day, not even 20 mins after it being cut off and was charged a huge reconnect fee. The reconnect fee is more then my monthly bill! I called customer service and the lady on the phone said it wasn’t her problem and they couldnt help me. I’ve never been late or cut off before.
ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @Chefchris81,
It can be concerning getting charged for a reconnect fee. It will be my pleasure to guide you to information about the reconnect fees. We have a great article about the reconnect/restoral fees. I recommend reading through it!
Have a wonderful day!
Katie, AT&T Community Specialist
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