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aacarr's profile

Contributor

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2 Messages

Sun, Dec 30, 2018 10:17 AM

AT&T Thanks App Login Issue

As it seems with many folks on here, I am having issues logging into the AT&T Thanks app. After putting in my credentials (which feels like for the hundredth time), it starts to load for a few seconds and then an error message pops up:

 

"Uh oh. An error has occurred. Please check back later."

 

I am certain that my credentials are correct and that I am eligible for rewards (logging on a web browser shows that I am in the Gold tier), so this is incredibly frustrating. Please help!

 

Errors, broken links, and going in circles without any real solutions seems to be the recurring theme on your website...

ATTHelp

Community Support

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176.8K Messages

3 y ago

Hi @aacarr,

Having trouble signing into the AT&T online app? Were you able to before? Having trouble accessing it from your mobile device? How about a tablet or phone? Not to worry!! We have some recommendations that may help! You can manage these accounts and services with a single ID:  Create one now

Thank you for reaching out to AT&T's Community and Forums Team.

Lafayette, AT&T Community Specialist

Contributor

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2 Messages

3 y ago

Thank you for your reply but this does not solve anything.

I am able to log into my AT&T account on the web and on the myAT&T app, but I can't log into the AT&T Thanks app using the same credentials. Please help!
ATTHelp

Community Support

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176.8K Messages

3 y ago

We would like to investigate this for you! I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details. We look forward to your response and the opportunity to help you!
Lafayette, AT&T Community Specialist

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