Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
D

New Member

 • 

2 Messages

Fri, Jan 7, 2022 11:43 PM

ATT Reward card stolen and activated by someone else

Hi, 

ATT Reward team has mailed me a reward card on 23rd Dec by USPS First class mail. But the post was never delivered to my address. When I called back ATT reward center, to my surprise they told me that the card was already activated and it is currently having zero balance. They told ATT is not responsible for lost or stolen card. I have asked them to give me the USPS tracking id or any other details for finding the post but they haven't provided any of the details and asked me to log a complaint to local police. But I need some proof from ATT that this card was mailed to me they are not sharing the same and they are not ready to compensate for lost/stolen reward card. 

Can someone please guide me with what should be my next steps to complaint and claim the reward card. 

ATTHelp

Community Support

 • 

200.3K Messages

9 m مضت

We can point you in the right direction to get help with your reward card, Dhinesh.

 

Have you called this number: 877-258-1427? This is the number for a higher tier of support for the Reward Center, and they may be able to provide the tracking information for the card. As they stated, AT&T is not responsible for lost or stolen cards, but they may be able to issue a new card for you.

 

Give them a call and let us know how it went.

 

Aminah, AT&T Community Specialist

New Member

 • 

2 Messages

9 m مضت

Hi Aminah, @ATTHelp 

Thank you so much for your response and guidance. Really appreciate it. 

I have already called (877)258-1427 but they have mentioned they will not be able to do anything in this case because they said the card was stolen and activated and it is currently with zero balance. Please let me know if any other number to reach to get replacement Reward card for such cases.

ATTHelp

Community Support

 • 

200.3K Messages

9 m مضت

Hi, Dhinesh.

 

Let's meet in a Direct Message on this. Check your Direct Message Inbox in the upper right corner of the Forums.

 

Aminah, AT&T Community Specialist

New Member

 • 

1 Message

5 m مضت

I called and all I got was they are not responsible for lost and stolen cards, even though I physically have it. You get people to switch with the great offer of a the rewards but then we don't get it. It seems you have a real issue of info/cards getting stolen and not doing anything about it. 

New Member

 • 

1 Message

4 m مضت

My card was also drained of funds the day after I activated it.  In reading this site I see this is a common problem.  I am filing complaints with both federal and state consumer protection bureaus as all these complaints do indicate a data breach of some kind.  This is clearly someone with inside information.

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.