ATT Outage - Pretending it doesn't exist
So, today around noon time my internet stopped working. I called support and they told me that there was a problem which required sending a repairman to my house. At about the same time, on demand video stopped working and the TV started to lose frames from time to time. After a little while I changed the DNS settings to stop using ATT's servers and the internet magically returned. About 8 hours later televisions resumed normal operation. So, there was never any need to send a repairman and there clearly was congestion on the network. Why does ATT lie about problems? It makes no difference to a customer - we just want it fixed. When the fix is trivial why does tech support not even know what a DNS server is or run a test or, frankly, do anything. What a complete bunch of micro-cephalics work at AT&T.