jasonsim's profile

Tutor

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2 Messages

Thu, Nov 20, 2014 3:12 AM

ATT is the worst internet and cable provider

If you are thinking about ATT for Internet and/ or cable find another provider.

When moved back to my home town I decided to go with ATT because the previous owners of the home used ATT and everything was ready to go I just had to change over services in my name.

Changing services over to my name was actually very difficult and took a lot of work on my part because no one at ATT can keep a schedule or read.

After talking to several representatives the guaranteed me that the 6M Internet speed would be enough to surf Internet and stream Netflix being the only person using the service.

Netflix buffers every few minutes and it could take 2-4 minutes to load a web page (not exaggerating).

The TV will loose signal in the evenings. The only time you are able to use your services and have the work correctly is between 9-11 AM, 2-4 PM, and and about 12 AM- 5AM.

It has only been 2 months and I have called and complained almost every week. When I started services I signed a contract for Internet but I never for TV. I was given two reward cards one for $100 and another for $50 (which were deactivated at around $20 left on each card, I kept track of exactly how much was used on both and neither card is active now). Because I accepted those cards I was told that I was agreeing to a contract with the TV service also.

I was told the only was to get better Internet quality was to upgrade to a higher speed. I doubled the speed and now have to pay more every month. Netflix still buffers every few minutes every evening. I cant even watch a movie in the evening because of the poor quality of service.

If you are looking for a TV or Internet provider do not choose ATT. I didnt have a contract with my cell phone and have already changed providers. It has only been two months but with such bad service and customer service I think I will be paying to get out of the contract. Though ATT reps lied to me and used false advertisement to get me to sign up.   

ATTDmitriyCM

Community Manager

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9.9K Messages

7 y ago

 

Hello @jasonsim 

 

I'm very sorry you're having some issues with your service. Have you had a chance to contact a tech support for help? Our team will be happy to help you with whatever we can! Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.

 

Thank you,

Dmitriy

New Member

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1 Message

I'm in el paso have "fiber optic" 1000mbps and still buffering already had someone come out once and services was just installed in January def calling them on monday to cancel and go with someone else I've had 100mbps and it's worked better this is ridiculous especially since I pay 80 a month

Contributor

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1 Message

7 y ago

I must agree with you.  Ever since the company offered us a deal to switch from DSL to U-verse, the service has gone down hill. . . Slow speeds, disconnects randomly from our DVR's, can't stream due to the slow speed, etc.  I can only hope that switching to Comcast for my enternet provider will help me. 

Tutor

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2 Messages

7 y ago

I have talked to customer service several times (thats part of my orginal complaint in the orginal post) and their answer is always to upgrade (something I also mentioned in the orginal post).

Everyone I have talked to that has had any expirence with ATT uverse has already switched or wants to.

I was lied to from the begining. There was nothing about a contract for cable and I specificly asked about that. I did sign a one year contract for internet. I was offered a gift card and because I accepted that I am being told that I have to stay with both internet and cable for a year.

Me, my family, my friends, and everyone I can tell to go with another provider, will never use any services from ATT again.

Tutor

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1 Message

6 y ago

I totally agreed with you. I am with ATT for 15 yeras. I have their 24 mbps internet services. I can sometimes get down to 5 mbps. So i called their services today, and expressed that i am really unhappy. She suggested me to move to 45 mbps which is supported in my area. However, my AT&T account will not allow her to swap equipment to support 45 mbps. They have to create a brand new account for me, and instead of being able to upgrade, i will be treated as a new customer, and will have to pay $99 dollars installation.  Their own app does not work. I am tired of AT&T. Comcast currently offers 150 mbps for $49.99. I am paying $59.99 for 24 mbps with ATT with a 20 dollars discount.  If they offer to install the 45 mbps modem free, i will consider to stay and checkout the 45 mbps performance.  Now I am switching for sure.  they are so short sighted and rather lose a customer for 99 dollars.

Contributor

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1 Message

6 y ago

I totally agree! There customer service reps are liars and don't note anything to the accounts that they say. The internet connection for netflix only works late night or real early morning. So a family movie night is out of the question!! They charged me a re connect fee and charges for my service when it never ever was diconnected or late fee, so I cslled and they said well thsts what your account says and there is nothing I can do about it, so then I ask to talk to manager and she says well i can take away the late fee but not reconnect fee I was like [word filter avoidance] No! Lol.. then I say I want to end my service she says ok but I have to transfer you then they hang up, so I call back ask to disconnect service and tell them dont put me on hold just stay on the line until I get a person she say ok then transfers me to the Que again so now I'm [word filter avoidance] I call again and get the Phillipines rep who actually spoke english well and I tell her the story snd actually cancels the whole bill. Yay!! But trust me this is the only time it has worked out At&t is so scantless promise visa cards then changes the amounts after you complain you have not received them I mean the list goes on and on. Tricked me into changing from the original phone service to uverse and Its been a nightmare ever since. I'm so done!

Tigereyze209

Professor

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3.9K Messages

6 y ago

To disconnect ATT service, you have to call during regular business hours (eastern to pacific time zones) and either ask for retentions, or say, I want to cancel my service.

The number is the main one for everything ATT, 1-800-288-2020.

 

Sad thing, but EVERY customer service rep is trained (and alas, actually a job requirment) to make three (or more) upsale attempts during the course of any service call.

 

They probably like it as little as you do, but like I said, their job kinda depends on it.

And, it is no secret, the over seas call centers who answer after hours, are litteraly only reading from a script.

The chat live now tends to be a little better than the overseas call center, but one must keep in mind, the person responding to chat may have as many as twenty other chat windows open, the same time they are "talking" to you.

 

Anyways, good luck, and good life.

Contributor

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1 Message

6 y ago

Yes, AT&T Uverse has been a nightmare. Tonight, after multiple service calls and no service for the last 5 days, the tech "quit" and left my home without notice. He was frustrated because he couldn't figure out the issue and rather than calling someone with more experience, he left without notice. When I heard his truck start and take off, I called his cell but he didn't answer. I called twice and sent a text. I then called his manager. He didn't bother to answer either. Or, respond to texts. Cowards. I just filed a complaint with the California Public Utility Commission and hope to get relief there.

Teacher

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12 Messages

6 y ago

These forums are filled with similar complaints and similar responses by ATT. I don't think they intend to ever provide what they promised to provide at the rate they promised.

We as consumers need to force a change somehow. I plan on paying htem the amount I was promised fro service while I am looking for alternative service.

I have been with ATT as long as I can remeber, 30 plus years and it appears they are now no longer interested in customer service or any form of integrity.

Time for a change! 

InternetFL

Tutor

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13 Messages

6 y ago

My suggestion is to avoid AT&T.  My community is boycotting all their services.

Contributor

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1 Message

5 y ago

It also doesn't help that they drive everyone else out of town, FORCING you to "choose" AT&T for internet/tv/phone/everything, and then since they KNOW you have no alternative, they provide the WORST service possible to save THEM money.  I have an "elite" package, meaning I get at MOST SIX mbps, which is TEN MBPS BEHIND BLEEDING ESTONIA.  They provide worse service than a former member of the Soviet UNION.  Further, they automate their stupid tech support lines, so I have to wait TEN minutes, including the inevitable hold time, after wading through a robot sorting system that ADVERTISES THEIR OTHER NONSENSE SERVICES AND WASTES MORE OF YOUR TIME.  AND they outsource their tech support.  MEXICANS aren't stealing jobs; CORPORATIONS are blackmarket SELLING our jobs to other countries, and they don't even check to make sure they speak understandable English.  I  speak several foreign languages and I'm good with accents, so if *I* can't understand the English of the tech support workers, I shudder to think how infuriating it must be for other people.  But AT&T doesn't care.  They know we have no other options, and that means they have the luxury of not caring.  I hope everyone who works for AT&T gets cancer.  You may say "Oh, you don't mean that!" No.  I do.  I literally hope they die from cancer and it hurts and takes a LONG time, and their families have to watch and it hurts and causes them AWESOME psychic pain.  I hate AT&T.  They're horrible, and if it weren't for the fact they were rich enough to pay off our crooked congressmen, they wouldn't be ALLOWED to operate their business in such a crooked, corrupt way. 

Contributor

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1 Message

5 y ago

AT&T is the worste, most unreliable internet.  I will never use their cellular or internet for the rest of my life.

Anonymous

New Member

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25.7K Messages

5 y ago

I would just like to share my disappointing ATT internet installation process.

 

After ordering internet service and selecting a date and time for installation I received 6 emails from ATT and 2 text messages.  Each reminding me of the installation date and time.  After waiting 3 hours and 50 minuets for the technician to arrive on the day of scheduled installation, I received a call that said they would be "a little late".  I waited another 1 hour and a tech called to ask if I still wanted installation.  I said yes.

 20 minutes later he arrived.

 

He tried to install the internet, but had no wall plates.  I had a blank one so e placed a blank plate on with the wire running out through the side of the plate (so the plate would not be flush).  He said he had no plates and that ATT had stopped supplying them.  He then used a "bright green" wire and ran it across my living room floor to where the modem and router would be.  He said he did not have any white wire. ATT stopped providing them with that as well.

 

I cancelled the installation and called Charter.  They gave me a 1 hour window for the installation appointment, instead of the 4 hour window that ATT promised.  As well they said if they were late they would credit my new account $20.  The charter tech came early. Their speeds were about 8 times faster (12 verses 100mbs) and cheaper (both the installation and monthly service fee).  The tech had all the right face plates and wires and did a beautiful installation in 15 mins. 

 

 

 

 

 

 

Contributor

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2 Messages

3 y ago

I have been having the same problems as all of those preceding. My biggest mistake was letting AT&T talk me into switching from DSL to U-verse. I had DSL for years and the only problem was the occasional modem wearing out which was usually about two years. Most of the time AT&T would just mail me a new one and I would connect it myself with no problem. New modems usually arrived within a couple of days.

 

I went ahead and switched for two reasons. A friend of ours who is an AT&T technician said AT&T was abandoning their DSL system and everyone would eventually be switch anyway. As a matter of fact, when someone switched, the techs would keep the old equipment in order to make repairs to DSL customers because the equipment and parts were no longer available. AT&T also offered a much lower monthly rate for U-verse over what I had been paying for DSL. I took it, and that has turned out to be a huge mistake. 

 

Ever since the switch, the service never lasts for more than a few weeks to a few months at the most. Tech after tech has been out and the process is always the same. The modem is switched and the pedestal which is about a mile away is checked. It's OK for awhile, then the same problem reoccurs.

 

Tonight, I contacted AT&T via online chat. It's much better than  by telephone due to not having to deal with a foreign dialect and the wait time is much shorter. It took the rep over five minutes to find the account. He couldn't find it by account number, and even told me it was only numbers without a letter at the end. I gave it to him straight off the bill and I told him that. I also told him when I contacted them last night with the same problem, the rep had no problem finding the account with just the account number. We then went through the same deal as always except we didn't reset the modem. I told him that was done last night when I contacted them and it didn't last the night. 

 

So now we have another tech coming out. I told the rep this was going to be the last time I was going to  deal with this problem. I'm also going to tell the tech that too.  The rep told me to be assured the problem would be resolved by the tech. Right. It's always resolved, but the question is for how long?

Contributor

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1 Message

2 y ago

AT&T  is just awful!!!!!!   We were living in one part of town, and when we would ask why we had trouble with connectivity, we were told, it was because we were on the cusp on their service, funny thing is, we moved to another part of town, and told the same thing..lol and both places are very much near the center of town.  Hmmmm.   sounds like seriousl **.  We were given an additional router, which drops our connection oh every 5-10 minutes during the day.   It is as if we are living back in dial up modem days.  Gotta freakin love it!  A call to them is like a 3-4 hour ordeal.  Sadly we live in an area that has limited competition, and I

m sure AT&T is aware of this, so, yeah, keep pissin and Sh*tin on us.  Soon enough other providers will come and much like directv, AT&T will go away....

Contributor

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1 Message

2 y ago

Agreed, AT&T DSL has went from bad to completely useless for me. It systematically shuts down between 6:30 pm and 12:00am nightly. Techs will tell you that it’s either a router or a hard line issue when they know full well it’s a capacity issue within their equipment. I’ll be dumping them next Friday for a local provider and I cannot wait.

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