AT&T Has the Worst Customer Service I've Ever Experienced
I just got off the phone after 2 HOURS, and talking to 4 different people, including a supervisor regarding a very simple, easy to fix problem. I was erroneously charged $30 "reversal" fee. All they had to do was appologize for their mistake, credit me the $30 and I would get out of their hair and leave them alone. But no. They had to argue with me about why the charge was there, how the billing works, and many other superfluous topics. The first representative I spoke to was the rudest woman I've ever spoken to. She kept talking over me, saying the same thing over and over and when I asked to speak to a supervisor, SHE HUNG UP ON ME!!!!!! Who does that, and why does she still work there? When I called back, I waited for over 20 min on hold before speaking to a second representative who was a lot nicer, but yet again, nothing was resolved. She brought her supervisor on (I think she was new and had to for procedure purposes, which was fine), and he did nothing about my problem but transfer me to the Accounts Recieving department. When speaking to that department, still nothing was resolved, and she didn't even know what the call was about, didn't have my account pulled up or anything. I had to explain everything all over again for the fourth time, and NOTHING WAS RESOLVED! What a giant waste of time. I've had so many bad customer experiences with AT&T, but this was the absolute worst. I could go on, but I've wasted enough of my time dealing with this awful company.