Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.
claudia11's profile



2 Messages

Tuesday, February 19th, 2019 4:21 PM

ATT has lied to me multiple times about refunding me money

Long story short,


When they installed my internet they failed to do it correctly or inform me i would get only 1 , ONE MBPS.

They told me after the second Tech came  on a friday( two days before my bill was due) to have him contact customer service and tell him the same thing. So convieniently they didn't show up on that day. I was forced to pay the bill for internet I still couldnt use. They came on tuesday and repeated that I would have only one mbps. I was told my customer support I would have my money REFUNDED and no termination fees. Well, i messaged them on the 16th asking about the refund. I was told they don't do refunds. I was misinformed. Then today, I see I was charged the eary termination fees. I called and was told they would be waived and I was transferred to someone "higher up" to deal with the REFUND THAT THEY DO DO. I was then put on hold by the refund person (without warning) and hung up on. I then called back and the woman instisted she had to go over my account. AGAIN. and kept telling me she didn't see where they promised to not charge the ETF. I explained that was taken care of I was calling about the refund. She puts me on hold again, and hangs up on me. I am NOT paying them anymore money. I NEED the refunded money. What do I do? The chat says they are unavailable to transfer me to anyone at this time. Has said this the past couple of days. 

No Responses!
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.