AT&T: Give us better DSL with higher data caps!!!
Ok I know this complaint is not new and that AT&T couldn't give a rip about building out DSL or, better yet, cable and fiber in rural areas. But I figure the more we complain the better chance of something positive happening. Yes I do believe in fairies and Santa Claus too.
I've been an AT&T customer for 40+ years and an AT&T DSL Extreme 3mb/s user for the last 4 years. Don't laugh, it's the fastest wired internet service available in my neck of rural KY. No cable, no fiber, and satellite is not even an option with it's fair access policy and extortion-like rates. So I am stuck with slow unreliable DSL and 150GB data cap.
AT&T would have you believe that 150GB is more than most users ever need. They've been saying this for years, pretending to be oblivious to the proliferation of smart always-connected devices and to the explosive growth in IP data traffic which according to Cisco is projected to grow at a compound annual growth rate (CAGR) of 23 percent from 2014 to 2019.
My household has 5 smartphones, 8 computers, 2 smart TVs, smart Blu-Ray, several tablets and e-book readers, several smart handheld and console gaming systems, 2 routers, and probably a few more connected gadgets I am forgetting. We stream (with much frustration) Netflix and Amazon Prime. We are heavy email users. In addition to all the normal usage data from these devices and their software we also have all the behind-the-scenes updates and telemetry constantly taking place between these devices and their makers. So it should be easy to see why 150GB data cap is not realistic for a modern household. We now regularly exceed 150GB and get charged one or two extra 50GB "data packs" for the overage. A 250GB data cap would be more realistic but that only comes with AT&T Uverse which is not available where I live. In another 1 or 2 years 250GB will not be enough.
I can excuse the technically challenged for not comprehending this explosive growth in data traffic, but not AT&T. They know exactly what's happening. Yet they refuse to modernize and build out internet service in my area and they refuse to update DSL data caps. It's nice to be a monopoly.
Hello AT&T, are you listening? You won't be the only choice forever.