DslTrash's profile

Teacher

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9 Messages

Sun, Sep 17, 2017 9:48 AM

Att DSL Is Sad...

First, I would like to say Im very disappointed in the trash internet service Att calls Dsl. I would expect more from such a large company supporting a great number of customer's sending out only 6mbs dsl and most of the time it's not even 6mbs. I think they are only required to keep the dsl service within 2mbs of 6mbs.
The dsl internet service is very unstable, laggy and slow. At my house the dsl will only support 1 device running at a time or it causes severe lag issue's. The internet constantly goes down several times a day and comes back on immediately. Att is unable to find any errors because the dsl will not stay down long enough for them to check it out but still how annoying.
The worst part is Att has a lock on my zip code preventing me from shopping around for the internet provider of my choice. In my opinion Att is just like other large companies and do not really care about there customer's, there main interest is making money. I've been tempted to pack up and move due to the internet service Im recieving. How can Att even charge for this trash dsl. This dsl service is only slightly better than dial up which is not saying much.
In closing I would like to request Att to provide better and much faster dsl service or freedom of choice to choose my own service provider.
ATTHelp

Community Support

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191.9K Messages

Il y a 5 y

Hi!

We are sorry for the trouble with your DSL service. We will be glad to help. To assist further, we need to gather more information. If you could, please send us a Private message by clicking http://go.att.com/98f6711c. Please include your account number and contact telephone number.

Josh R, AT&T Community Specialist

Pilot92_1

Tutor

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8 Messages

Il y a 5 y

I agree, very poor service and technical support.  The options are pretty limited, Spectrum is in our area, but they are just as bad or worse than AT&T.  There chat is down, and I have had terrible experience when calling.  I get all kinds of apologies and they will fix it yada, yada, yada.

 

I contacted tech support late in the week of 9/11 in regard to variable speed on wired internet connections, from Mbps in the teens to 80 Mbps.  Wireless speeds fluctuated also from single digits, to at times greater than 70 Mbps.  The tech support rep said I needed a new modem and he would ship it.  He assured me that I would have no more problems and customers “loved” the new modems.

 

It arrived this week and I installed it and had the same issues with variable speeds and the 5ghz radio would not turn on.  I contacted tech support again, and they did some line checks and said a technician would have to come to the house.  On 9/21, the technician arrived and he could not get the 5ghz radio turned on, he said I was shipped a faulty modem.  He had “the latest” modems on his truck, but they were shipped without power cords, so he would have to go back to the shop and get one and drop off the modem for me to install.  He said I could leave the old modem outside the door and he would pick it up.

 

I installed the modem he dropped off, and still have the same speed problems.  He did no trouble shooting except to say the 5ghz modem did not work.   I left him two unanswered messages on 9/22 telling him he could pickup the modem and that the problem was not resolved with the new modem.  I texted him on 9/23 and told him if he was in the area, he could pick it up.  He texted back saying I should take it to a UPS store.  He never responded to me about the continued problem. And, now I get to make another trip to UPS on my time and at my expense.

 

This is at least the 5th modem I have had and I am very upset about the service AT&T is providing.  Other technicians that have come on service calls have been very professional and were committed to fixing the problem.  

 

I have wasted hours on chats with tech support, waiting for a technician to arrive and researching troubleshooting ideas.  I still don’t have a solid internet connection.

Tutor

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2 Messages

Il y a 5 y

All DSL is trash for all intents & purposes. When I think about DSL I think about AOL, Napster, Juno, the 90s when Coolio was still at the top of the billboard charts. Ha.

Most commonly people and businesses (for public wifi) run 10-20mbps. DSL maxed out at 6mbps. Also common- customers not knowing or understanding data transfer speeds and installing one far too low for their needs.

So the problem is not the problem. The problem is your purchase of the wrong product. If you wanna run Netflix and gaming systems then this should've been a better thought-out plan. Or maybe it was that intro offer? People always want 50mbps for $14.99 a month. Not gonna happen. Common price range for 10mbps is $50-$60 a month. I wish intro offers were never a thing because now people want business class speeds for the price of a snickers.

You know what DSL has that cable doesn't, and is worth all the time and money in the world?
Consistency.

I'd give up 50mbps with the cable company any day for a solid 6 because even though I'd be paying $100 a month for 50, in the evenings when all my neighbors hop on it I'd be getting 6 anyway.

Ps- it's UP TO 6mbps. Meaning between 3-6 is normal.

Teacher

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9 Messages

Il y a 5 y

At this point I dont care what the monthly bill would be if they only provided fast, reliable service without the dropping out, laggy issues and ability to use more than one device.

If Att can not provided descent service they should give me freedom of choice in internet service providers.

I hear google is coming close to my house with 1gb service but guess what Att locked my area down.

Provide better service or vacate the internet business Att....

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