Att damage to my house

I have tried to do that register is not registering it it doesn't work the claim adjust the number he doesn't it go straight to voicemail the AT&T rep tried to call him as well it went to voicemail and this has been since January the 23rd when this damage happened so it is a lot more to it than that and it's getting irritated me you know but I've been with AT&T over 10 plus years you know I know sooner or later I'm just gonna end up canceling my service and going to somebody else because somebody who has been a lawyer customer decided to take customer after The stuff damaged my house is taking this long we almost about to enter into April. When yall ask me to Dm I did that day yall never respond if nobody is mointor DM AT A CERTAIN TIME IT WOULD OF BEEN APPROPRIATE TO INFORM ME OF THE HOURS INSTEAD OF CLISING IT OUT AND TELLINF TO DO IT ALL OVER AGAIN