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Saturday, January 25th, 2020 7:18 PM

AT&T Billing

I had AT&T internet about 2 years ago.

When I moved out I canceled quickly within a matter of 3 days returned my box.

A year later to my surprise I found out that they were continuing to bill my account.

I called them and they returned only 6 months for service that I did not even receive.

Afterward I put a stop payment on AT&T.

Yesterday I received a letter from afni saying I owed a bill of $240.

I called AT&T and they could not identify what this charge was for.

They said that since the account was closed I should not owe anything and they looked into what the charge was for they could not determine a reason.

They suggested that I go to a AT&T store.

I also called afni I asked them to produce a bill so I could show evidence that said something to the extent that they would try to produce one.

afni told me that they would settle for ~$156 and the bill would go away.

Today at the store they mentioned that they might have had a return payment issue but did not mention what months I owed or when this occurred and if it was a bulk or multiple charge.

However, they said that they do not have the ability to produce a bill since the service was canceled.

I do not see how a collection agency or AT&T can charge me for a miscellaneous fee without giving me a fair shot to prove that the bill is erroneous.

I believe that I have already been overcharge and would like to show evidence by my bank however neither AT&T nor afni seem to have a process for reviewing my bill.

Community Support


232.4K Messages

4 years ago

We're happy to point you in the right direction, @davidalexkinney.


For help finding out what this charge was for, you'll want to give our collections department a call at 1-888-757-6500. They can try to access your old account and look for the charge so you can know what it was for and if it's valid or not.


We appreciate you for reaching out to the AT&T Community Forums team. If you need assistance with anything else, just let us know.


Aminah, AT&T Community Specialist

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