AT&T $5 "Access" low cost internet for those on SNAP, disconnected?
My service has been disconnected for whatever sinister reason AT&T is up to this time around. I'm on the low income, AT&T "Access", $5 per month plan for folks on foodstamps (fairly severe handicap), and when they aren't getting much money from us this can happen. The way this normally works is they get you to call them by messing with your service, and I have every reason to believe that's what's happening here.. I've done all the tests on my modem, it's fine, and the service tests as out before it connects to my wiring, or on AT&T's end. Payments all up to date. AT&T chat says there is no outage.
The last time I had service trouble the rep on chat said it was my modem, and when they offered to send another and explained the super high price they would charge me if I didn't get the supposed broken modem back to them within a short time, I explained I had limited transportation to get the modem to town where it could be shipped, (the only way they allow return, of course, in order to increase their odds of you not returning the modem), and the rep then told me I could ship it from home...they lied. Turns out it was absolutely impossible for AT&T to allow me to ship it from home, making the scam very clear.
Anyway, I came here, and was put off and finally had to go to the FCC site and file a complaint (I was surprised how easy that was) and bam! after all the trying here, face book/twitter, turns out, I suddenly could return that modem from home after all, and AT&T took care of all the arrangements/charges for the pick up . And BTW, turns out my service was fine right after the rep said she would send me a modem....go figure. 😉
So, I'm here today to not only let everyone know how this worked for me last time but to ask AT&T to turn my service back on or email me with reason why they cannot or will not do so. Not much sense in my spending a lot of time here begging when I now know I don't have to to that, so if you'd like to take care of that's today, fine, if not I'll assume you want me to go the other route. I won't chat for obvious reasons, and the phone is where there is no record of the dirty deeds, and they can and do use that to their advantage, so that's out as well.