Paul5683's profile



1 Message

Tuesday, August 15th, 2017 10:30 PM

Atrocious Customer Service

I waited two days.  All day last Friday and again this afternoon, Tuesday for AT&T to come and connect my Internet.  Friday they promised to show up and that I shouldn't worry.  Today they just didn't bother to tell us they wouldn't show up.  My wife called back in frustration and canceled our account.  I talked to sales and here is their explanation:  "Your house is too far from the box.  We couldn't connect it."  Really? My neighbors have AT&T.  You can't connect me on a residential street in a suburb of Columbus, Ohio.  And you told me this after I waited for you two separate days with no Internet after I take the time and trouble to call you.  Sounds like a lie.  I'm not saying it is.  Just sounds like one.


No one offered me anything for this trouble.  A free month perhaps?  In fact, the only person among the many people contacted during this period was a text rep who was very gracious and connected me with the sales department today.  No apology or recompense was ever offered other than programmed text responses.  And of course I was forced to answer the programmed ending question:  "Have I answered all your questions?" Of course I insisted no and they had not helped me.  Finally I had to insist on stopping a chat session.


I wanted AT&T Internet because a door-to-door salesman had convinced me of its superior quality.  I was reluctant to go with AT&T because of atrocious customer service when I had them about seven or eight years ago. Lesson learned for good.  Good-bye, AT&T. 



6 Messages

6 years ago

I'm just a customer asking you what number DID you call to SPEAK with rep? Plz n TY
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