AT & T Refuses to address Grievance, over charges, extortion, and fraudulent business practices
In May, 2016, I was offered a "bundled" service of U-verse TV and Internet on one year promotional. Was given DirectTV satellite instead, but had no "line of sight" for satellite dish, per AT & T "supervisor" in Houston named "Pat". Pat assured me that as AT & T was unable to provide service, all Direct TV mention and charges would be removed from my account. Instead, AT & T continued to charge me for Direct TV services, and OCCASIONALLY credited the fraudulent billing. On "autopay", I noticed on bank statement I was being charged for Direct TV services, and calls to customer service promised that the issue would be resolved. I stopped autopay until these charges were corrected, and/or, there was a balance due (I now had a large credit from autopaying for Direct TV. The next month my internet services were shut off due to "non-payment". As I work from home as an SEO Content writer, this delayed required deadline for workproduct, delaying and reducing my earnings. AT & T customer service, chat, and supervisors assured me each time the issue would be resolved, but never was. At the end of the contract, AT & T claimed I still owed them $181.13. I filed a dispute. AT & T turned $181.13 to a collection agency, who harassed me by phone and mail for the amount. When they threatened reporting to Credit Bureaus, I required the agency to prove the debt, and sent them my AT & T 50+ page dispute of charges. After reviewing, the agency returned the debt to AT & T and informed me they will not be collecting or reporting any unpaid debts, however could not release their accounting results. The AT & T Office of the President contacted me, Heather Teichert, and claimed that they had credited all Direct TV charges. She further claimed that she had no access to AT & T billings, to review disputed late fees and repeated internet disconnections and reconnect fees, when I held a credit balance. I requested an accounting, and was credited $180.00 in January 2018, in lieu of crediting for fraud billings at the time of the billing (causing "past due" amount I did not owe) for Direct TV/AT&T accounting errors. I disputed that accounting, and she then claimed that we were "even". I disputed that accounting, and filed an informal complaint with the FCC. The FCC is obviously in AT & T's pocket. Although additional $53. in false charges were credited, and I again disputed that accounting, the FCC will not require a complete accounting from AT & T to prove the overpayment, or refund the late fees and reconnect fees. Nor will AT & T even apologize for the hardship of losing my job due to no internet access when I had a $500.00 credit with AT & T. In response, AT & T sent the following email:
Please consider this our final response concerning this matter. Any correspondence you send AT&T or DIRECTV regarding this issue in the future will be filed; however, we will not respond by phone, or in writing, as you have not provided us any additional information that would change our position.
- Heather Teacher (uses fake name) Office of the President
They have lied here, as any correspondence now sent to AT & T is returned unread, and I am disconnected if I call the customer service number. (they blocked me!). Clearly in the above language, they have NOT asked me to cease attempting to correspond to resolve my dispute.
WHERE DO I GO FROM HERE? They owe me $200 in overpayment and have caused severe hardship, including a significant loss of income. Any Help?
They are using AVOIDANCE to as a license to steal from a customer. I since discovered that AT & T uses unethical business practices, can raise or charge you any amount they want for any fee they create, regardless of your "contract". Additionally, it is no surprise to anyone of the rude, ignorant and unethical treatment of it's customers.