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do_not_like_tta's profile

Contributor

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2 Messages

Thu, Jun 27, 2019 3:45 PM

asked to cancel the service but is charged an extra month fee


Ticket number 4060728610A


My internet service contract expired June 23 and I called before hand to schedule a cancellation.


Then I got service from another internet service provider and believe ATT can handle this correctly. However, I never receive a notification on how to return the device, and I called ATT again today. Then I was told my service is not cancelled because I did not call again before June 23 to confirm a termination date, and I need to pay for another full month, $60.


It is not a lot of money but I really do not like the way how ATT treats their customers. Just a friend reminder for other users, please please check with ATT a couple of times to make sure your request has been confirmed from their side.


I also submitted a complaint to FTC and hope there will be a regulation on service termination.

Constructive

Employee

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23.7K Messages

2 y ago

FTC or FCC?

Contributor

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2 Messages

2 y ago

Oh, I submitted one to FTC. Will submit another to FCC.

 

Thanks for the suggestions.

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