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1 Message

Fri, Apr 19, 2019 2:52 AM

Any one else have a horrific family emergency and need a little more time in getting the bill paid

My daughter who is the customer with att which whom she absolutely loves just to find out when tragedy strikes att offers no solution for family to help their loved one's at all. It's very very unfortunate. I know my daughter was with spectrum for almost 3 years and they were great to her when she was in terrible need. They never shut her off before her month was upas well as if shewas behind they let her stay on for 3 months at a time.


Accepted Solution

Official Solution

Brand User

Community Support


127.6K Messages

a year ago

Hi @MyGrnEyedBeuty!

We understand how you feel and we're here to help! We offer our customers the option to make payments arrangement when unable to make a payment by the due date. If payment is not received by the due date, service may be suspended at any time after this date.

To make a payment arrangement online:

  1. Go to Make a Payment. If prompted, log in.
    • If you manage multiple bills, select the account for which you're making a late payment.
    • If you want to split the amount due into two payments with different dates, amounts, and/or payment methods, select Split this Payment.
  2. Enter the Amount of your payment(s).
  3. Select the calendar icon, next to the Payment Date field, and choose a date. Available dates are based on your eligibility.
  4. Select a Payment Method.
    If you select Other, you're committing to paying online, at a payment location, or by phone, on or before the date you selected.
  5. Enter your payment information, then select Next.
  6. Review your payment details, then select Submit to complete your scheduled late payment.
  7. To verify your scheduled payment, go to myAT&T > Billing, Usage, Payments > History tab.

You can view this Forum Support article on How to set up Payment Arrangement using myAT&T.

Please note that if your service has been disconnected, you must pay the past due amount before service can be restored.

Hope this helps!

Yetty, AT&T Community Specialist


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