Uniquely for you. Preorder the new Google Pixel 6.
design55's profile

Tutor

 • 

3 Messages

Thu, Jun 21, 2018 4:59 AM

All of my residential accounts are overcharged and misbilled, possibly fraud?

Hello, could a community manager/ATT manager that can take charge of some serious mistakes on my various residential accounts by contacting me through private message.  I am near deaf and have to do things this way.  Also, I need a way to email the AT&T account fraud department. 

 

This involves a former residential UVERSE internet/landline phone account, a ATT Direct TV account, and a former Digital Life account.  The major issue here is that you are showing delinquent account balances on all, you have manually cancelled some accounts.

 

I am also at ATT Wireless customer needing to place an order for new hardware immediately - emergency situation.  My point being is that any wireless purchases are now being blocked as a result of my other former residential accounts being compromised.

 

Thanks.

 

Erik

ATTHelp

Community Support

 • 

172.6K Messages

3 y ago

Hello @design55!


Thank you for sharing your concerns with us! I definitely understand the importance of getting this matter taken care of, and I’d love to offer you my assistance. I’ll be sending a private message shortly, so we can communicate through a secure setting to handle this situation. Please be on the lookout in your Forum’s Inbox for more details.


I look forward to working with you. In the meantime, please enjoy the weekend!


Anabel, AT&T Community Specialist

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.