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Related help: Resolve email issues



Cransoon's profile

New Member

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2 Messages

Wed, Mar 30, 2022 6:46 PM

Accessing my sbcglobal.net email address

I just got a new phone and have been having trouble signing into my old sbcglobal.net email address. Tried resetting password on a web browser, and got an error telling me to call a number, because it doesn't have the account details to reset the password. Called the number and got rerouted to the Digital Assistance Center. The problem is, it's asking me for account information for my AT&T account, and my sbcglobal email address is not associated with any AT&T account as far as I know (if anything maybe my parents old account, but they don't use AT&T anymore). The automated bot won't allow me to speak to a human until I tell them the AT&T account info. Really, the only reason I'm trying to access my sbcglobal email is to dissociate all of my accounts from that address, and move everything to my gmail, but I'm stuck without the ability to get in. I can't even sign into some other services because of 2FA being setup on this email. Is there a way to contact a human about this issue?
tonydi

ACE - Guru

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7.5K Messages

6 m مضت

Maybe.  Since you can't get to them then let's try and get them to contact you.

Fill out the form HERE.

 

Ignore the stated purpose on the form.  This will be responded to within 24 hrs by someone from the Executive Care team at AT&T and hopefully they can get things straightened out.  Once you submit, make sure you're ready to get a call from a number that isn't familiar.  If you miss it your chances of calling back and getting a successful result goes down.

 

Good luck!

New Member

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2 Messages

6 m مضت

Someone reached out to me pretty quickly after submitting the form, and we've got the ball rolling on the reset process.  Sounds like it'll take a day or two for everything to go through a couple different teams, but I'm just happy to get access to the account again.  Thanks for the help!

ATTHelp

Community Support

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200.4K Messages

6 m مضت

We're glad that you're in the process of regaining access to your Sbcglobal email, Cransoon.

 

Thank you for visiting the AT&T Community Forums. If you need help in the future, feel free to reach back out.

 

Aminah, A&T Community Specialist

tonydi

ACE - Guru

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7.5K Messages

6 m مضت

@Cransoon   That's great to hear!  I'm normally pretty pleased with the abilities of that team to get things fixed, things that their front line people seem incapable of accomplishing.  But in the last week or two I have been disappointed when it seems that they've just shined on a couple of people who had issues that I know the team had fixed before. 

Hopefully your situation will be positive and restore my faith in the Exec Care team. 🤞

New Member

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3 Messages

2 m مضت

I've been locked out of my sbcglobal.com account.  I've tried chatting and doing the survey afterward (bad rating).  I was referred to a digital assistance number.  I've tried calling that digital assistance number nine (9) times and either got a busy signal or dial tone.  I'm at my wits end.  I need to access my email account on my pc ASAP.  HELP ME SOMEONE!

ATTHelp

Community Support

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200.4K Messages

2 m مضت

We are here to help you get back into your email, @granniG.

 

You may find @tonydi's responses helpful.

 

You will need to log into Currently, in order to access your email. This is the main website that you should be using to log in.

 

We recommend that you try a password reset to resolve the lock on your account. You can reset your password easily by following these simple steps:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Once you're back in your account, we recommend updating your security questions so that you can get back into your account without issue going forward.

 

Let us know if you have any other questions or concerns.

 

Olajide, AT&T Community Specialist 

New Member

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3 Messages

2 m مضت

I’ve tried what you’ve suggested above but I’m still unable to locate my sbcglobal.net email. I keep getting currently.com. Please advise ASAP. 

ATTHelp

Community Support

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200.4K Messages

2 m مضت

Let us take a closer look into your sbcglobal.net email concerns @GranniG.

 

Please meet us in a direct message to further assist you with your password reset. You can do that by using the direct message inbox icon on the right top corner on your screen.

 

Olajide, AT&T Community Specialist

New Member

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3 Messages

2 m مضت

Thank you Olajide. Your instructions on yesterday worked for me and I was able to retrieve all of my emails. 

ATTHelp

Community Support

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200.4K Messages

2 m مضت

Glad to know that the information we provided for you was helpful @GranniG.

 

Feel free to reach out again if you have other questions or concerns.

 

Thanks for contacting AT&T Community Forums and enjoy the rest of your day.

 

Olajide, AT&T Community Specialist

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