Absolutely horrible in every way - DSL
AT&T DSL is by far the WORST in customer service. There is a huge language barrier, so trying to explain anything or ask any questions is extremely frustrating. The toll free number listed is for U-verse, so you have to be transferred every time you call and 90% of the time the person transferring you gets you to the wrong department, so you have to be transferred again. If I don't have my account number on me, no one seems to know how to find my account. I give them my address, phone number, name etc., and they can never find me in their system. Also, $60 a month for super slow DSL!?! DSL that I constantly have to reboot daily!?! Outrageous. Don't even get me started on how I was supposed to be charged only $30 per month plus tax when I signed up because of a promotion. Then, when I got my bill, it was double that amount and when I called to ask about the discrepancy, I was told that apparently the person I initially spoke to made a mistake. Horrible service and horrible customer service agents.