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tadman2976's profile

Contributor

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2 Messages

Mon, Aug 7, 2017 6:37 PM

Absolutely horrible in every way - DSL

AT&T DSL is by far the WORST in customer service. There is a huge language barrier, so trying to explain anything or ask any questions is extremely frustrating. The toll free number listed is for U-verse, so you have to be transferred every time you call and 90% of the time the person transferring you gets you to the wrong department, so you have to be transferred again. If I don't have my account number on me, no one seems to know how to find my account. I give them my address, phone number, name etc., and they can never find me in their system. Also, $60 a month for super slow DSL!?! DSL that I constantly have to reboot daily!?! Outrageous. Don't even get me started on how I was supposed to be charged only $30 per month plus tax when I signed up because of a promotion. Then, when I got my bill, it was double that amount and when I called to ask about the discrepancy, I was told that apparently the person I initially spoke to made a mistake. Horrible service and horrible customer service agents.

ATTHelp

Community Support

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195.8K Messages

5 y前

Sorry to read of the trouble you are having with your DSL technical and billing issues. We will be glad to help. To assist further, we need to gather more information. Click here to send us a private message.


BarryR, AT&T Community Specialist

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