about 4 year old balance
I have question that. When a 4 year ago you guys give me a Internet Service. you guys also provide that if I don't like the you may disconnect within 30 days our service. So as 30 days period i disconnect service in day before on 30. ATT told me you have to pay cancellation fee which is $297.85. I told them why do i have to pay $297 for this because as promised disconnect before time period and their should be no charges. but they keep putting those charges on my and no body resolve my issue. So today When i contacted to ATT for service they mention that IF I pay $297 and get the services. Today customer guys told that these charges for equipment return, not for 30 days disconnection. I ask him why they did not told me before So i fix this issue.
I want to know who can resole this issue to get ATT service again. if my issue is not resolved them i get help form other resources.