A reconnect fee when the service was never disconnected
How is it possible to have a billing charge for a reconnect fee when the service never experience a disconnection? NOT even for one minute. I tried the chat box last month and the chat agent said that a customer service rep would contact me about removing the charge. And now there is a $9 late fee ON TOP of the $35 reconnect fee. What do I need to do, or who do I need to talk to about getting both of these charges removed from my account??